How do I cancel a payment plan?

This guide explains how to cancel a payment plan directly in Payble. 

Before You Begin

You can cancel your payment plan yourself in Payble — there’s no need to contact your bill provider.

Once cancelled, your bill provider will be able to see the reason you provided.

In some cases, you may have other options instead of cancelling, such as changing your payment method or skipping a payment, but options depend on your plan type.

How-to

Sign in to Payble using the same method you used when setting up your plan (mobile or email). You will not be able to cancel your plan if you haven’t authenticated with the same method. 

If your plans don’t appear right away, click your Council’s logo at the top of the page to return to your profile. 

On your profile page, you’ll see a list of your active and past payment plans. 

Find the plan you’d like to cancel and click the View Details button at the bottom of the plan card to expand it.

Click the Options button, then select Cancel Payment Plan from the drop-down menu. 

You’ll be asked to select a reason for the cancellation. The list of reasons may vary depending on your Council.

Choose a reason from the list, or enter your own using the Other option.  

Click Next to continue.

Your payment plan will be cancelled, and the reason you provided will be visible to your bill provider.