What is Payble?
Payble is a digital payment platform provided by Local Governments within Australia and New Zealand. It allows ratepayers to make flexible payments towards their rates or pay in full, using secure online methods.
Who can use Payble?
Any ratepayer with a mobile phone or email can use Payble if offered by the Council. Each notice (water, rates, infringement or other) may include a unique Payble QR code, which links directly to the property and allows you to set up a flexible payment plan or make a one-off payment.
Do I have to use Payble?
No. Using Payble is optional. You may continue to pay your rates through any of Council’s other approved payment methods.
How do I save Payble to my personal device when using Chrome?
Is Payble Australian?
Yes. Payble is an Australian company based in New South Wales and backed by the Commonwealth Bank, Australia’s largest bank.
Is Payble secure?
Yes. Payble complies with Australian and New Zealand data protection laws. All payments are processed securely, and sensitive data is encrypted.
How do I access Payble?
You can access Payble by scanning the QR code on your rates notice or by visiting the Council’s website on your phone or desktop. You will receive a One-Time Password (OTP) by SMS or email to verify your login.
What payment methods are supported?
Payble accepts payments from Australian bank accounts and debit or credit cards. You can choose to make one-off payments or set up a flexible payment plan.
How do I set up a flexible payment plan?
After scanning the QR code or visiting your Councils website, select your preferred payment frequency—weekly, fortnightly, or monthly—and follow the prompts to complete setup. You will receive confirmation once your plan is active.
Can I change or cancel my payment plan?
Yes. Log in to Payble and open the property account you wish to update. From the 'Options' menu, select ‘Cancel’ or ‘Change Schedule’ and follow the prompts. A confirmation notification will be sent when the change is complete.
Can I skip a payment?
If you are on a Flexible Payment Plan, you can skip a scheduled payment by selecting 'Skip next payment' from the plans manage menu. Autopay users cannot skip payments, as the total amount is automatically paid on the due date.
How do I change my payment method?
You can update your bank or card details at any time in Payble. Select your existing plan, choose ‘Change Payment Method’, and follow the prompts to add a new payment method.
What happens if a payment fails?
If a card payment fails, Payble will notify you by SMS or email (depending on how you sign up to Payble) and reattempt payment two days later. Failed bank account payments are reversed by your bank, and Payble will send a notification in the event this occurs.
How long does it take for payments to process?
Card payments usually process immediately. Direct debits from bank accounts can take up to three business days to settle. Payments scheduled on weekends are processed the next business day.
Will I receive payment reminders?
Yes. You will receive a reminder before each scheduled payment. This reminder allows you to ensure funds are available or to adjust your plan if required.
What is a Direct Debit Service Agreement (DDRSA)?
The DDRSA outlines the terms of your direct debit payments through Payble. You can review the agreement at any time through your Council’s website.
Where can I view the Payble Terms and Conditions?
You can view Payble’s Terms and Privacy Policy at: https://payble.com.au/privacy-terms
Can I access Payble on multiple devices?
Yes. Payble works on mobile phones, tablets, and desktop computers. For convenience, you can save the Payble website to your device’s home screen.
Can I manage multiple properties in Payble?
Yes. You can add and manage multiple properties under one Payble account by scanning each property’s unique QR code.
What should I do if I sell my property?
If you sell your property, you should cancel your Payble payment plan before settlement to ensure no further payments are processed.
Who do I contact for help?
For assistance with Payble or your rates, please contact your Council directly.
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