What happens to my payment plan if I sell my property?

If you have a rates payment plan set up through Payble and you sell or transfer ownership of your property, here's what you need to know.

Your payment plan won't be automatically cancelled

Selling your property does not automatically cancel your Payble payment plan. You may need to cancel it yourself. Contact your Council or log in to Payble to cancel your plan if it's no longer needed

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You'll receive a notification

If your Council provides ownership change details to Payble, you'll receive an SMS and/or email letting you know that an ownership change has been detected on your account. The notification is sent to the email or mobile number that you sign into Payble with. 

The message will remind you to cancel your scheduled payments if they're no longer relevant, or to ignore it if your plan should continue.

Note: This notification is only sent if your Council shares ownership update data with Payble. If they don't, Payble won't be aware of the change and no notification will be sent.

What does Council do?

When an ownership change is detected, Council may also receive a notification or report. Depending on their internal process, Council may cancel your plan on your behalf — but this is not guaranteed. Don't rely on this happening automatically.

What should I do?

If you've sold your property and no longer want your payment plan to continue, cancel it yourself as soon as possible to avoid unnecessary payments being processed. Any overpayment or request for refunds should be directed to council. 

Need help cancelling your plan? Contact your Council directly or log in to your Payble account.