How do I apply for a payment plan?
Additional Information
| Before you start: Your council may not offer this service through Payble — contact your council directly regarding your options, as Payble is unable to assist with these plans if they aren't offered by your council. Payment plans created through this process typically require manual approval from your council, and should be used where the default plan types can't be used, for hardship reasons. The steps below may vary depending on your council's policies and procedures, and assume you've already begun creating a plan in Payble and are looking at alternatives to the proposed solution. |
How-to
If configured by your Council as an available option, this plan type will appear as a 'callout' box beneath the plan details.
Click the hyperlink to begin the process.
Alternatively, some councils may offer this as a listed plan type.
After clicking the hyperlink, the 'Terms and conditions' for this plan type will appear.
Click the toggle for reading and understand the terms.
Click Continue.
Next, specify the start date for the plan. The start date will always be in the future, to allow your council time to review the proposed plan. You will also need to enter the proposed amount you wish to pay, and the frequency for payments. Your council may also request a reason — this is an opportunity to give them further details about your request. Click Next after filling in the form.
You will be prompted to add a payment method next. If the plan is approved, this will be the method that payments are deducted from, beginning at your start date. Select an existing payment method or add a new one.
If creating a new payment method, select the type and add the required details. After selecting a payment method, click Submit request.
A summary will appear. You must now wait for your council to respond by either accepting or rejecting your plan. You will be notified automatically via SMS or email of the outcome when it is made.
| Tip: It's important to note that some requests may be automatically approved if they meet your council's minimum requirements for a plan. You will be notified if the plan has been approved automatically. |
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