How do I change my Payble contact details?

Modified on Tue, 22 Sep at 2:35 PM

How do I change my Payble contact details?

Updating your information in Payble is simple, but there are some restrictions depending on how your account was created initially.

Additional Information

Before you start: There are a few restrictions to be aware of before updating your details.
  • You cannot edit or change your sign-in method — if you log in with a mobile number, you cannot edit your mobile number; if you log in with an email address, you cannot edit your email address. Your login method is shown in the app with a green shield icon.
  • If you lose access to your sign-in method, contact your bill provider — they can help cancel any necessary plans so you can set up a new profile in Payble.
  • You can update your name at any time.
  • Updating your email is also how you enable email receipts — see How to enable (or disable) email payment receipts for that specific process.
Important: Updating your details in Payble does not automatically update your council's records; however, your council may use the information you add in Payble to update their own records.

 

How-to

Step 1: Sign in to your profile

 

To make changes to your Payble profile, sign in using the same authentication method you used when setting up your plan (mobile or email). You can get to Payble by going to your council's website and searching for Payble, or by scanning a QR code on a notice.

 

Sign-in screen for accessing your Payble profile

 

Step 2: Open Edit profile

 

After you have signed in, select Options from the top banner, then Edit profile.

 

Options menu with Edit profile selected on desktop

 

On a mobile or tablet browser, the Edit profile button is located under the menu button.

 

Edit profile option under the mobile menu

 

Step 3: Go to Edit Details

 

This takes you to the Profile Information screen.

 

Profile Information screen

 

From the Manage drop-down menu on the profile screen, select Edit Details.

 

Manage menu with Edit Details selected

 

Step 4: Update your information

 

Update your information as needed.

Tip: Remember, your mobile number or email cannot be changed if it’s your authentication method — this is how you sign in to Payble.

 

Step 5: Save your changes

 

Click Save Profile to confirm any changes.

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