Payments on Weekends and Public Holidays

If your payment is due on a weekend or public holiday, there's nothing you need to do. Payble still processes it on the scheduled date. What happens after that depends on whether you're in Australia or New Zealand, and whether you pay by card or bank account.

• Australia
  • Paying by credit or debit card
  • Paying by bank account (direct debit)
• New Zealand
  • Paying by credit or debit card
  • Paying by bank account (direct debit)

Card payments are completed instantly, any day of the week. If your payment is successful, it's done. If it fails for any reason, Payble will let you know by SMS or email and automatically try again two days later. Council may not apply your payment to the property balance until the next business day.

Your payment is sent to your bank on the scheduled date, even if that's a Saturday, Sunday or public holiday. However, Australian banks don't process direct debits on weekends or public holidays, so your payment will be held by the bank and processed on the next business day.

This doesn't mean anything has gone wrong. It's simply how the Australian banking system works, and it applies to every payment provider, not just Payble.

Once your bank has processed the payment, it can take up to 5 business days to be fully confirmed. During this time, your payment will show as Processing or Pending in Payble. We wait for this confirmation before marking your payment as successful, so you're not caught off guard if your bank later reverses it (for example, due to insufficient funds). You'll be notified of the outcome either way.

Card payments are completed instantly, any day of the week. If your payment is successful, it's done. If it fails for any reason, Payble will let you know by SMS or email and automatically try again two days later.

Good news: in New Zealand, direct debits are processed every day of the year, including weekends and public holidays. Your payment is sent to your bank on the scheduled date and doesn't wait for the next business day.

Bank account payments are sent to your bank in groups throughout the day, so a one-off payment made late in the day may be sent the following morning.

After your bank has processed the payment, it will show as Processing or Pending in Payble for around 3 days before it's marked as successful. These 3 days include weekends and public holidays. We wait for this period before confirming your payment, so you're not caught off guard if your bank later reverses it (for example, due to insufficient funds). You'll be notified of the outcome either way.