How do I make a payment early?

Modified on Tue, 22 Sep at 2:48 PM

How do I make a payment early?

This article explains how you can make a payment early.

Additional Information

Before you start: It's important to note that not all plans will have this option. Paying a payment early will bring the deduction forward to be processed immediately. There is no reversal for this process once started. 

 

How-to

Step 1: Sign in to your account

 

To make changes or view your plans in Payble, sign in using the same authentication method you used when setting up your plan (mobile or email). You will not be able to view your plan if you haven’t authenticated with the exact same method.

 

Sign-in screen for accessing your payment plan

 

Step 2: Return to your Home page

 

If your plans and payments don’t appear right away, click your council’s logo at the top of the page to return to your profile, or use the Home button. On a desktop browser, the Home button is located on the top banner.

 

Home button location on desktop browser

 

On a mobile or tablet browser, the Home button is located under the menu button.

 

Home button location under the menu on mobile or tablet browser

 

Step 3: Open your active plans

 

Once you are on your Home page, click the Active Plans box.

 

Active Plans box on the Home page

 

Step 4: Select the plan and view its details

 

Scroll to the plan you want to modify, then click View details.

 

View details button on a payment plan

 

Step 5: Start an early payment

 

The summary of the plan will be shown. You will see a Pay early button for the next payment. Click Pay early.

 

Pay early button on the plan summary

 

Step 6: Confirm your payment method

 

A confirmation screen will appear. By default, the payment will use the payment method attached to the plan, but this can be changed if needed.

 

Payment confirmation screen with the attached payment method

 

You can change payment methods by clicking the arrow to the right of the window.

 

Changing the payment method for the early payment

 

Step 7: Complete the payment

 

Once you have selected the correct payment method, click the Pay $amount button at the bottom of the window.

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